<ol><li><strong>Accepted Payment Methods</strong></li></ol><p>We utilize a secure payment gateway that supports various payment modes for your convenience. Our accepted payment methods include:</p><ul><li>Credit cards (Visa, MasterCard, American Express)</li><li>Debit Cards</li><li>Bank transfers</li><li>Other electronic payment methods facilitated through our payment processor.</li></ul><ol><li><strong>Subscription Plans &amp; Duration</strong></li></ol><p>We offer flexible subscription plans designed to cater to different business needs:</p><ul><li><strong>Basics Plan</strong><ul><li>Features: Includes essential tools such as room and seats management, digital expense records, billing for rent collection, registration system for tenants, property management, business analytics monitoring, and customer support.</li><li>Duration Options: Choose from 6 months, 1 year, or 3 years.</li><li>Free Trial: Enjoy a free trial period of 15 days.</li></ul></li><li><strong>Silver Plan</strong><ul><li>Features: Includes all features of the Basics plan, plus advanced tools like report sharing, tenant communication app, multi-business management, lead manager, employee records management, registration, expenses &amp; sales management, offer creation, secure cloud backup, and enhanced customer support.</li><li>Duration Options: Choose from 6 months, 1 year, or 3 years.</li><li>Free Trial: Enjoy a free trial period of 15 to 1 month.</li></ul></li><li><strong>Gold Plan</strong><ul><li>Features: Includes all features of the Silver plan, with additional features such as tenant and employee verification, electricity billing management, food menu and stock management, social leads management, auto-billing, online business platform integration, multi-theme support, and WhatsApp updates.</li><li>Duration Options: Choose from 6 months, 1 year, or 3 years.</li><li>Free Trial: Enjoy a free trial period of 15 days.</li></ul></li></ul><ol><li><strong>Payment Security</strong></li></ol><p>We prioritize the security of your payments. Our payment gateway employs industry-standard encryption technology to ensure the confidentiality and integrity of your payment information. All transactions are processed securely, and we do not store any sensitive payment details on our servers.</p><ol><li><strong>Refund Policy</strong></li></ol><p>We aim to ensure your satisfaction with our services. Our refund policy is as follows:</p><ol><li><strong>Refunds: </strong>We do not provide refunds for paid subscriptions after the trial period ends or for subscription renewals. Refunds are only issued in cases where there has been an overpayment due to upgrading or downgrading your plan.</li><li><strong>Overpayment: </strong>Any remaining balance from upgrading or downgrading your plan will be stored in your wallet and can be applied to future purchases.</li><li><strong>Refund Requests: </strong>To request a refund for an overpayment, please contact our customer support team with details of the transaction and the reason for the refund request. Refunds will be processed upon verification of the overpayment.</li><li><strong>Non-Refundable Items: </strong>Certain items or services may not be eligible for refunds. Please refer to our Terms of Service for specific details.</li><li><strong>Refund Processing Times: </strong>Refund amounts, if applicable, will be credited to your wallet within 7 working days. The refunded amount can be used towards future purchases within our platform.</li><li><strong>Cancellation Policy</strong></li></ol><p>We understand the need for flexibility in managing subscriptions. Here are the details of our cancellation policy:</p><ol><li><strong>Cancellation: </strong>You have the flexibility to cancel your subscription at any time through your account settings on our platform or by contacting our customer support team directly.</li><li><strong>Immediate Access: </strong>Upon cancellation, you will retain access to the subscription features until the end of the current billing period. After this period, your access to the subscription features will be discontinued unless you choose to renew your subscription.</li><li><strong>Prorated Refunds: </strong>We do not offer prorated refunds for unused portions of the subscription term after cancellation, except as required by applicable laws</li><li><strong>Auto-Renewals: </strong>To prevent auto-renewal charges, ensure to cancel your subscription before the renewal date. Auto-renewal charges are non-refundable once processed.</li><li><strong>Cancellation Confirmation: </strong>Once you initiate the cancellation process, you will receive a confirmation email or notification confirming the cancellation and the effective date of subscription termination.</li><li><strong>Reactivation: </strong>You can reactivate your subscription at any time by subscribing again through our platform. Reactivation may require payment of the current subscription fee at the time of reactivation.</li><li><strong>Contact Us</strong></li></ol><p>If you have any questions, concerns, or requests regarding this Payment &amp; refund Policy, please contact us at <a href="mailto:contact@shivomgroup.com">contact@shivomgroup.com</a> or visit <a href="http://www.shivomgroup.com/">www.shivomgroup.com </a>.</p>