<p>Effective Date: 01/07/2024</p><p>Thank you for choosing <strong>My S-Mart APP</strong> This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our software application and services. We are committed to protecting your privacy and handling your personal information with care. Please take the time to read and understand this policy.</p><ol><li><strong>Information We Collect</strong><ol><li><strong>Personal Information:</strong> When you register and use our application, we collect personal information that may include:<ul><li>Contact Information: Name, email address, phone number, and address.</li><li>Payment Details: Credit card information, billing address, and other payment-related information necessary for processing transactions.</li></ul></li><li><strong>Business and Operational Information:</strong>We collect information related to managing rental businesses, which includes:<ul><li>Operational Data: Room seat management, registration and admission details, booking information, expenses, sales data, and business performance metrics.</li><li>Utility Management: Electricity billing information, kitchen stock management, and other facility management data.</li><li>Communication and Support: Handling of complaints, notices, and customer support interactions.</li><li>Administrative Functions: Employee attendance, salary management, offer creation, online business platform activities, and food menu management.</li><li>Additional Data: Other operational information essential for providing our services effectively.</li></ul></li><li><strong>Tenant Information:</strong>Through our tenant application, we collect information to facilitate tenant needs, including:<ul><li>Rental Details: Rent payment history, lease agreements, and rental preferences.</li><li>Service Information: Food menu preferences, admission details, and communication preferences.</li><li>Support Interactions: Handling of complaints, notices, and service-related inquiries.</li></ul></li><li><strong>Subscription Information:</strong>We collect information necessary for subscription services, including:<ul><li>Subscription Type: Different subscription tiers (e.g., Gold, Silver, Basic) with varying features and benefits.</li><li>Subscription Duration: Options for subscription lengths (e.g., 6 months, 1 year, 3 years) and any applicable trial periods.</li><li>Payment Preferences: Customer preferences for payment methods and billing cycles.</li></ul></li></ol></li><li><strong>How We Use Your Information</strong><ol><li>We use the information we collect for the following purposes:<ul><li><strong>Service Provision:</strong> To deliver and manage our software application and services, including user authentication, service personalization, and maintenance of user accounts.</li><li><strong>Customer Support:</strong> To respond to inquiries, provide assistance, and troubleshoot technical issues.</li><li><strong>Improvement of Services:</strong> To analyze usage patterns, conduct research and development, and enhance the functionality and performance of our software application.</li><li><strong>Communication:</strong> To communicate with you about account updates, service notifications, and promotional offers that may be of interest to you.</li><li><strong>Legal Compliance:</strong> To comply with applicable legal obligations, such as tax reporting requirements and regulatory obligations.</li></ul></li></ol></li><li><strong>Data Security</strong></li></ol><p>We prioritize the security of your personal information and employ a range of technical and organizational measures to safeguard it from unauthorized access, disclosure, alteration, or destruction. These measures include encryption of sensitive data, restricted access controls, and regular security assessments.</p><ol><li><strong>Sharing of Information</strong></li></ol><p>We may share your information with third-party service providers and partners who assist us in delivering our services or conducting business operations on our behalf. These parties are contractually obligated to use your information solely for the purposes of providing the contracted services and are required to maintain confidentiality.</p><p>Additionally, we may disclose your information:</p><ul><li>To comply with legal obligations or respond to lawful requests from government authorities.</li><li>To protect our rights, property, or safety, and that of our users or others in the event of potential fraud, security threats, or violations of our Terms of Service.</li></ul><ol><li><strong>Your Choices</strong></li></ol><p>You have several choices regarding your personal information:</p><ul><li><strong>Access and Correction:</strong>You can access and update your personal information through your account settings or by contacting our customer support team.</li><li><strong>Data Deletion:</strong> You can request deletion of your personal information, subject to certain legal obligations that may require us to retain certain data for a specified period.</li><li><strong>Communication Preferences: </strong>You can choose to opt-in or opt-out of receiving promotional communications from us via email or other means.</li></ul><ol><li><strong>Data Retention</strong></li></ol><p>We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. When we no longer need your information, we securely delete or anonymize it to prevent unauthorized access.</p><ol><li><strong>Updates to This Privacy Policy</strong></li></ol><p>We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other means. Your continued use of our services after such changes constitute your acceptance of the revised Privacy Policy</p><ol><li><strong>Contact Us</strong></li></ol><p>If you have any questions, concerns, or requests regarding this Privacy Policy or our practices regarding your personal information, please contact us at <a href="mailto:contact@shivomgroup.com">contact@shivomgroup.com</a> or <a href="https://devops.mysmartpg.com/public/term-and-conditions#">visit www.shivomgroup.com</a></p>